Refund policy

Last updated: 12/20/2025

Thank you for shopping with Bocicotprinting.com. Please review this Refund & Return Policy carefully before placing an order, especially since we specialize in custom-made and personalized products.

1. Custom & Personalized Products

Because our products are custom-made to order (including photos on metal, tumblers, phone cases, crystal photos, and custom t-shirts):

  • All sales are final once production has started

  • We do not accept returns or refunds for:

    • Change of mind

    • Incorrect size, color, or design selected by the customer

    • Customer-provided photos or text issues (spelling, image quality, layout)

Please review all customization details carefully before submitting your order.

2. Damaged or Defective Items

If your item arrives damaged or defective, we will gladly assist you.

To be eligible for a replacement or refund:

  • You must contact us within 48 hours of delivery

  • Provide clear photos of:

    • The damaged or defective product

    • The original packaging

Once verified, we will offer:

  • A replacement at no additional cost, or

  • A refund, if a replacement is not available

3. Incorrect or Missing Items

If you receive the wrong item or your order is missing items:

  • Contact us within 48 hours of delivery

  • Include your order number and photos (if applicable)

We will correct the issue by sending the correct item or issuing a refund when appropriate.

4. Order Cancellations

  • Orders may be canceled only if production has not started

  • Once production begins, orders cannot be canceled or refunded

Please contact us as soon as possible after placing your order if you need to request a cancellation.

5. Non-Returnable Items

The following items are non-returnable:

  • All personalized or custom-made products

  • Sale or clearance items

  • Gift cards (if applicable)

6. Refund Processing

Approved refunds will be processed:

  • Back to the original payment method

  • Within 5–10 business days, depending on your payment provider

Shipping fees are non-refundable, unless the return is due to our error.

7. Return Shipping

  • Customers are responsible for return shipping costs (if applicable)

  • We recommend using a trackable shipping service for any approved returns

8. Exchanges

We do not offer direct exchanges. If eligible, a replacement item will be produced and shipped.

9. Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

Bocicotprinting.com
πŸ“§ contcat@bocicotprinting.com
πŸ“ž 1-772-812-0160
πŸ“ 1119 East Washington St, Indianapolis, IN 46229

By placing an order on our website, you agree to this Refund & Return Policy.